Frequently Asked Questions
Last updated: February 23, 2026
What does this platform provide?
A unified API for Language, Image, and Video generation, with model discovery, usage logs, API key controls, and wallet-based billing.
How does billing work?
Billing is usage-based. The platform may place an estimated hold before execution, then settles the final charge after usage is measured or confirmed by upstream providers.
Why can final charges differ from holds?
Holds are estimates. Final charges can vary based on actual model usage, provider metering, streaming behavior, or tool-calling patterns.
Are wallet top-ups or credits refundable?
Top-ups, prepaid balances, and credits are non-refundable.
How should I manage API keys securely?
Treat API keys as secrets, store them server-side, rotate them regularly, and revoke keys immediately if exposed. Use spend caps and role-based permissions where available.
Does video generation run synchronously?
Video is asynchronous by default for reliability. Create a job, then poll the status endpoint until completion.
What data is logged?
The platform logs account, billing, and request metadata needed for operations, security, abuse prevention, support, and invoicing. Prompt and output content may be retained by third-party model providers under their own policies; this platform does not retain prompt or output content.
Do you guarantee uninterrupted uptime or output accuracy?
No. The service depends on third-party infrastructure and model providers. Availability, latency, and output quality can vary, and should be handled in your application logic.
What happens if policy or legal terms are violated?
Accounts or API keys may be limited, suspended, or terminated to protect platform integrity, comply with legal obligations, or mitigate abuse and security risk.
How can I contact support for legal or privacy requests?
Contact support using the email listed in the footer or legal pages. Include your account email, organization, and request details so we can process quickly.